Engagement Manager (Service Delivery, with German)

Your role

As an engagement manager, you are responsible for outcomes. You create and own an environment which enables rigorous project management, financial accountability, drives innovation and sustainability. You will spearhead your team’s and Capgemini’s capability to deliver quality projects and services and foster lasting client relationships.

Simply put, as an engagement manager at Capgemini, you will be the trusted advisor for our clients and a thought leader for our people. Today’s business environment is complex, and our EMs assure delivery by unleashing the power of Capgemini’s greatest asset: our people.

Your project

Application Development & Maintenance (ADM Center) provides comprehensive end-to-end IT services from business specification, through software development, implementation, to application maintenance using leading it technologies and management methods.

We enthusiastically institute solutions in the fields of DevOps, SRE, low code, broadly understood Automation and AI.

The complexity and diversity of solutions allows to build close relationships with our clients on various levels, while also to give employees the opportunity to develop in a wide range of career paths. Our development teams are highly self-organizing and independent, capable in agile and lean software engineering practices.

Your tasks

• leading and managing projects and services from initiation to closure, ensuring timely delivery and client satisfaction
• acting as the primary point of contact for clients, managing relationships and ensuring effective communication
• driving innovation and sustainability within projects, fostering an environment that encourages new ideas
• managing project budgets, forecasting, and financial reporting with e2e financial accountability
• managing service KPIs with a continuous improvement approach
• collaborating with cross-functional, multinational and distributed teams
• providing guidance and support to clients, acting as a trusted advisor

Your profile

• master's degree in Business, Information Technology, or a related field
• minimum of 5 years of experience in project management, particularly in areas related to Service Delivery Management
• excellent communication and interpersonal skills to manage client relationships and team dynamics
• proficiency in agile software delivery and experience with agile at scale frameworks (e.g. SAFe)
• proven ability to drive engagements at both the executive (CxO) level and with delivery execution teams
• proven records of financial accountability and the ability to manage project budgets and financial reporting
• excellent problem-solving skills and the ability to operate in a constantly changing landscape with strict timelines and outcomes
• innovation and continuous improvement mindset to drive project success
• very good knowledge of German and English.

What You'll love about working here

Get to know us