Business Analyst (Pet Insurance)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

As a Business Analyst specializing in Pet Insurance, you will bridge business stakeholders and technology teams to shape solutions across the insurance lifecycle. You will analyze business needs and translate policy administration, claims, coverage, billing, and customer servicing requirements into clear processes and functional requirements. Working within Agile delivery teams, you will help optimize insurance workflows, support process automation, and ensure solutions meet business, operational, regulatory, and governance requirements.

YOUR TASKS

• Act as a Business Analyst for pet insurance solutions, serving as the key liaison between business stakeholders and technical delivery teams. 
• Lead end-to-end analysis and feature definition, covering key processes across policy administration, claims submission, assessment, coverage validation, payments, and customer servicing. 
• Elicit, document, and analyze business requirements, mapping current-state and target-state processes, identifying gaps, inefficiencies, and opportunities for automation or standardization. 
• Support BPM / process-driven initiatives by contributing to process modeling, workflow optimization, and decision flow definition (e.g., straight-through processing, fraud indicators, escalation rules). 
• Translate claims handling, coverage and eligibility rules, regulatory requirements, and operational policies into clear functional requirements, user stories, and acceptance criteria. 
• Ensure solutions comply with relevant insurance regulations, internal controls, claims governance, and auditability requirements. 
• Use JIRA and Confluence to manage backlogs, support sprint and PI planning, document business rules, and track dependencies across claims, policy administration, billing, and finance workstreams. 
• Collaborate with Business Owners and Subject Matter Experts to define effective solutions that meet strategic business requirements and project objectives. 

YOUR PROFILE

• 3+ years of experience as a Business Analyst. 
• Solid understanding of pet insurance products and processes, including policy administration, claims handling, and customer servicing. 
• Hands-on experience in gathering and analyzing requirements across all levels of the organization, from SMEs to C-level stakeholders. 
• Practical experience translating business and claims handling rules, coverage requirements, and regulatory constraints into functional requirements and BPMN-based process models. 
• Exposure to BPM or process optimization programs, with the ability to contribute to workflow and decision modeling (hands‑on expert level not required). 
• Experience working in Agile delivery environments (Scrum or SAFe), supporting backlog refinement. 
• Experienced with JIRA and Confluence for requirements management, documentation, and traceability. 
• Ability to work with senior stakeholders and operational teams to understand insurance and claims-related business needs and translate them into actionable requirements. 
• Strong English communication skills for collaboration within international delivery teams. 

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube. 

ABOUT CAPGEMINI

Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.