Head of Supply Chain Operations

As a Supply Chain Head of Operations, you will lead a large-scale Supply Chain Hub, ensuring operational excellence, client satisfaction, and sustainable business growth. You will be responsible for managing end-to-end service delivery across supply chain planning and logistics operations, driving performance against business objectives, service commitments, and transformation goals.

Acting as a trusted partner to senior client stakeholders, you will oversee the delivery of high-quality services while creating an environment that fosters collaboration, continuous improvement, and employee engagement. You will play a key role in shaping the future of the Supply Chain Hub through operational leadership, talent development, and strategic decision-making.

• Lead the day-to-day operations of a large-scale Supply Chain Hub, ensuring the effective delivery of planning and logistics services in line with contractual commitments and business objectives.

• Build and maintain strong relationships with senior client stakeholders, acting as a trusted advisor and ensuring alignment between operational performance and evolving business needs.

• Drive service excellence by monitoring and improving key performance indicators, service level agreements, quality standards, productivity targets, and customer satisfaction metrics.

• Oversee financial performance of the engagement, including budget management, resource planning, cost optimisation, and identification of efficiency opportunities.

• Lead, develop, and inspire a large operational organisation, fostering a high-performance culture focused on accountability, collaboration, employee engagement, and continuous learning.

• Identify, prioritise, and execute transformation initiatives that enhance service delivery, improve processes, and support the long-term evolution of the Supply Chain Hub.

• Ensure effective governance, risk management, compliance, and information security standards across all areas of the operation.

• Collaborate with cross-functional teams and Capgemini leadership to drive innovation, best-practice adoption, and continuous improvement across supply chain operations.

• Extensive experience in supply chain operations, with strong expertise in Supply Chain Planning, Logistics, or broader Consumer Goods Supply Chain processes.
• Proven track record of leading large-scale operational teams and managers in complex service delivery environments, including organisations of 150+ employees.
• Strong understanding of key supply chain performance metrics, operational excellence methodologies, and service delivery management principles.
• Experience managing executive-level client relationships, with the ability to influence senior stakeholders and build long-term strategic partnerships.
• Demonstrated success in leading business transformation, process improvement, and organisational change initiatives within global or regional operations.
• Strong commercial and financial acumen, including experience with budget management, productivity improvement, and operational cost optimisation.
• Excellent problem-solving skills and the ability to navigate ambiguity, make informed decisions, and drive outcomes in dynamic environments.
• Fluent English and outstanding communication, leadership, and stakeholder management skills.