Engagement Manager

Job Description

Role: Engagement Manager  

Role Purpose
The Engagement Manager is responsible for the successful delivery of a CRM Transformation Program consisting of eight agile teams operating in a hybrid onsite/offshore model. The role focuses on stakeholder engagement, delivery leadership, and building high-performing teams while ensuring alignment between business and technology.

Key Responsibilities

• Lead, Drive and coordinate delivery across 8 agile teams.
• Act as the primary link between Product Owners, Business Analysts, Architects, Program Management, and delivery teams.
• Drive collaboration and alignment across onsite and offshore teams.
• Create and foster high-performing teams through coaching, mentoring, and continuous improvement.
• Manage program risks, dependencies, escalations, and delivery performance.
• Ensure effective governance, planning, reporting, and stakeholder communication.
• Support release planning, testing, deployment, and business readiness activities.
• Promote a strong "One Team" culture across all delivery locations.

Job Description - Grade Specific

Required Experience

• Proven experience leading multiple agile teams in large-scale transformation programs.
• Strong stakeholder and relationship management skills.
• Experience with hybrid delivery models and distributed teams.
• Strong understanding of Agile delivery and software development practices.

Preferred Experience

• CRM transformation experience.
• Knowledge of Salesforce and MuleSoft environments.
• Experience in Banking or Financial Services.
• Dutch language

Success Profile

A people-centric leader who excels at connecting business and technology, creating high-performing teams, and ensuring successful delivery in a complex stakeholder environment. CRM, Salesforce, and MuleSoft knowledge are desirable but not mandatory.