Salesforce Senior BA

Job Description

Role Overview
Salesforce Senior BA at onshore for Insurance client. The ideal candidate will have deep expertise in OmniStudio, Lightning Web Components (LWC), and Apex, with a strong understanding of insurance workflows and customer engagement models.
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Key Responsibilities
• Design and implement scalable Salesforce solutions using OmniStudio (FlexCards, OmniScripts, Integration Procedures), LWC, and Apex.
• Collaborate with onshore architects, business analysts, and client stakeholders to translate insurance-specific requirements into technical solutions.
• Develop and maintain reusable components and frameworks aligned with Salesforce best practices.
• Lead code reviews, mentor junior developers, and ensure high-quality deliverables.
• Troubleshoot and resolve technical issues across the Salesforce platform.
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Required Skills
• Proven experience with Salesforce OmniStudio, including FlexCards and OmniScripts.
• Strong command of LWC, Apex, and Salesforce platform capabilities.
• Familiarity with insurance domain processes such as policy management, claims, underwriting, and customer service.
• Experience with REST/SOAP APIs and Salesforce integration patterns.
• Proficiency with Git, CI/CD pipelines, and Agile methodologies.
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Preferred Qualifications
• Salesforce certifications (e.g., Platform Developer I/II, OmniStudio Developer).
• Experience with Salesforce Industries (Vlocity) for Insurance.
• Exposure to data migration and performance tuning in large-scale Salesforce implementations.

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.Applicants for employment in Canada must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in Canada by Capgemini.