Pega Application Support Analyst

Job Description

We are looking for a Senior Application Support Analyst with PEGA technical knowledge to support the applications within the portfolio of Digital Enterprise Documents Digitization and Workflow Solution's (ETDWS) Team. As a Senior Application Support Analyst, you will be the hands-on lead to understand, document the PEGA workflow applications using the PEGA technologies and understand the integrations to the application workflow. The team will provide support to a number of applications in the PEGA Workflow space, troubleshooting and root cause analysis.
Working collaboratively with our application custodians and support team and be a key contributor to application design and implementation with forward thinking towards instrumentation and resiliency.

Must have

• Production support experience who is able to effectively guide a team through the incident response process
• Strong hands-on experience in PEGA application support - tracing, understanding rulesets, agents/listeners, job scheduler, connect SOAP/REST, service files
• Experience in writing SQL queries, function/views and execution of Store Procedures in DB2/SCON
• Hands-on experience with monitoring tools such as Dynatrace, Zabbix, PagerDuty, Splunk and Kibana
• Able to problem solve integration issues to provide solutions to requirements and engineering limitations
• Experienced with Infrastructure such as AIX, DB2, F5, NAS, OCP, and z/OS
• Certified PEGA System Architect certification.

Responsibilities

• Investigate, resolve and report on medium to high complex technical issues which requires PEGA workflow understanding.
• Works closely with application development teams and business partners in the Agile labs to understand priorities, impact and provides accurate timely reports to management regarding status of critical systems processes
• Understand the integration of the PEGA solution with other enterprise application through service and streaming technology.
• Proactively identifies and acts on emerging issues (and works with Development teams) to resolve them in the short and long term. Many of these issues require rapid response and the ability to synthesize multiple technical factors quickly in order to arrive at a workaround or solution within hours.
• Makes recommendations on process improvements and enhances system and support documentation.
• Actively participate in Agile development projects to represent the interests of maintaining Production application stability and adhering to Production readiness standards. Your participation would ensure that projects follow standards for security and audit, change management process, supporting System Integration testing, and supporting code promotions through various stages to production through automation with excellent performance and reliability.
• Work on IT Risk deliverables: participate in DR exercise, help in DR planning and design; interacting with various auditors and make sure that applications in our portfolio function according to published IT Risk Standards.
• Maintain technology currency and vulnerabilities remediation with keen eye on process improvement and automation capabilities.
• Analyze, troubleshoot and debug problems in continuously growing integrated environment,
• Continuously identify potential issues, conflicts, and risks. Analyze, mitigate and escalate where appropriate
• Collaborate and contribute on cross-functional enterprise initiatives and manage the effective implementation of assigned deliverables.
• Maintain technology currency and vulnerabilities remediation with an eye on process improvement and automation capabilities.
• Proactively identify potential gaps in monitoring and alerting.
• Security Assessment- Firewall review, Certificates Management.
• Understand and suggestion improvement of the PEGA Architecture - Analysis/Enhancement.

Capgemini is an Equal Opportunity Employer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. 
Applicants for employment in Canada must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in Canada by Capgemini.