Engagement Lead / Program Manager

Locations: Greater Toronto Area and North York Ontario (Hybrid)

Job Description

About the Role:

The Program Engagement Lead is responsible for defining and overseeing Dynamics 365 CRM/CE projects. The Delivery Lead will lead teams of Technical Solution Architects, Tech. Business Analysts, developers and Testers through road mapping, requirement definition, solution design, configuration/coding, and deployment of Dynamics 365 CRM/CE solutions. The Delivery Lead is expected to have a strong blend of skills and experience in both business analysis, and project management and will function as a trusted advisor to the customer. Strong experience managing client expectations, project scope and strong leadership skills are necessary. The ability to engage with all levels of our client's team in providing recommendations and proactive best practice advice through all phases of the service delivery life cycle is also critical to this role.

Responsibilities:

• Define and manage overall project goals and success criteria
• Work with clients on the creation and execution of the overall project plan
• Oversee all project deliverables and ensure they follow Capgemini methodology and best practices
• Provide overall project communication
• Provide regular project status and burn report to the client
• Identify, track, and help resolve project issues, risks and dependencies
• Manage scope and track change requests
• Manage client relationship at the project level
• Collaborate with Microsoft or other partners for assigned engagements
• Establish resource plan to match budget and track burn
• Drive project activity and ensure team members meet deadlines, complete timesheets and expenses reports.
• Develop and maintain project reusable assets

Nice to have Certifications:

Microsoft Dynamics 365 for Sales
Microsoft Dynamics 365 for Service
Microsoft Dynamics Certifications (Additional)
PMP Project Management Professional
CAPM Certified Associate in Project Management
CPMP Certified Project Management Practitioner
Associate in Project Management
MPM Master Project Manager
PPM Professional in Project Management
PRINCE2 Foundation and PRINCE2 Practitioner
CSM Certified ScrumMaster
SAFe Scaled Agile Framework

Disclaimer:

Disclaimer:

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.