Dynamics 365 Business Analyst / Application Consultant

Responsibilities:

Location: Toronto Canada
Experience: 8–12 years
Industry: Banking and Financial Services

• Conduct requirement gathering and analysis through workshops with business and technical stakeholders.
• Facilitate review and approval of requirements from all stakeholders.
• Work closely with Product Owners to define and prioritize the backlog and sequence the implementation.
• Author and groom user stories, identify dependencies, and sequence work production.
• Perform impact analysis of change requests on existing business processes and advise on fitment.
• Conduct sprint planning, backlog refinement, and story grooming.
• Provide demos to Product Owners and stakeholders for final sign-off.
• Assist in the transfer of functional requirements to development and test teams.
• Stay updated on new CRM releases and educate end-users on CRM functions.
• Perform system integration and user acceptance testing (UAT).
• Conduct application-level testing to certify new features.

Requirements:

• 8–12 years of experience in MS Dynamics 365 CRM Customer Engagement with expertise in Banking and Financial Services.
• Strong knowledge of D365 Sales, Service, Dataverse, and Power Apps.
• Experience in integration architecture, including MS CRM integrations with third-party systems via Middleware tools (MuleSoft), REST APIs, ODATA Web APIs, and SSIS packages.
• Hands-on experience with data migration, including data analysis, mapping, and harmonization, using out-of-the-box (OOB) and third-party tools (preferably Azure Data Factory).
• Knowledge of Dynamics 365 CRM data import process, workflows, plugins, form customization, and CRM administration.
• Ability to prepare use case diagrams, UML sequence diagrams, and process flows in Visio.
• Experience in writing user stories, conducting grooming sessions, and story walkthroughs.
• Strong analytical skills for data validation and CRM configuration rules.
• Experience in testing processes, including system integration and user acceptance testing (UAT).

Disclaimer:

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Life at Capgemini:

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: 
•    Flexible work 
•    Healthcare including dental, vision, mental health, and well-being programs
•    Financial well-being programs such as 401(k) and Employee Share Ownership Plan
•    Paid time off and paid holidays 
•    Paid parental leave
•    Family building benefits like adoption assistance, surrogacy, and cryopreservation
•    Social well-being benefits like subsidized back-up child/elder care and tutoring
•    Mentoring, coaching and learning programs
•    Employee Resource Groups 
•    Disaster Relief