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Cloud Support Engineer

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Role Overview

We are seeking an experienced Senior Cloud Support Engineer to provide L2/L3 production support for enterprise cloud platforms and business-critical applications. The ideal candidate will have strong multi-cloud certifications, deep expertise in cloud operations, monitoring and observability, incident management, and application support across Azure, AWS, and Google Cloud environments.

Must have skills

Strong cloud certifications such as Microsoft Azure, AWS, and/or Google Cloud.
5+ years of experience in Cloud Support, Production Support, or Site Reliability Operations.
Hands-on experience with Dynatrace, Zabbix, Azure Monitor, Log Analytics, and enterprise monitoring tools.
Experience supporting cloud-hosted applications and infrastructure in Azure, AWS, and GCP.
Strong incident management, major incident response, problem management, and root cause analysis skills.
Experience supporting Kubernetes-based applications and containerized workloads.
Ability to analyze application logs, metrics, alerts, dashboards, and system health indicators.
Experience working in 24x7 production environments with SLA-driven support models.
Strong troubleshooting skills for APIs, distributed systems, and enterprise SaaS platforms.
Experience with ServiceNow, Jira, Confluence, runbooks, and operational documentation.

Strong cloud certifications such as Microsoft Azure, AWS, and/or Google Cloud.
5+ years of experience in Cloud Support, Production Support, or Site Reliability Operations.
Hands-on experience with Dynatrace, Zabbix, Azure Monitor, Log Analytics, and enterprise monitoring tools.
Experience supporting cloud-hosted applications and infrastructure in Azure, AWS, and GCP.
Strong incident management, major incident response, problem management, and root cause analysis skills.
Experience supporting Kubernetes-based applications and containerized workloads.
Ability to analyze application logs, metrics, alerts, dashboards, and system health indicators.
Experience working in 24x7 production environments with SLA-driven support models.
Strong troubleshooting skills for APIs, distributed systems, and enterprise SaaS platforms.
Experience with ServiceNow, Jira, Confluence, runbooks, and operational documentation.

Good to have skills

Strong SQL skills including data analysis, database troubleshooting, and production data fixes.
Linux administration and troubleshooting experience.
Experience with MySQL and PostgreSQL.
Experience with LDAP, access management, and infrastructure provisioning.
Exposure to Splunk and other observability platforms.
Cloud marketplace, SaaS commerce, or enterprise application support experience.
Release validation, change management, and deployment support experience.

Key Responsibilities

Monitor cloud infrastructure, applications, and services using enterprise observability platforms.
Provide L2/L3 support and resolve complex production incidents.
Perform root cause analysis and coordinate corrective actions with engineering teams.
Support Kubernetes environments, application deployments, and service availability activities.
Analyze application, infrastructure, and database performance issues.
Manage incident communications and ensure timely service restoration.
Develop and maintain operational runbooks, SOPs, and knowledge articles.
Collaborate with cloud, infrastructure, development, and product teams to improve operational excellence.

Preferred candidate profile

Candidates with a background similar to senior cloud support professionals possessing multi-cloud certifications, production support expertise, monitoring and observability experience, Kubernetes knowledge, SQL capabilities, and strong customer-focused troubleshooting skills will be highly valued

The base compensation range for this role in the posted location is: 75000 to 90000

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

 

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: 

  • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

 

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect.  We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States.  http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

 

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

 

Ref. code:  542194
Posted on:  Aug 25, 2026
Experience Level:  Experienced Professionals
Contract Type:  Permanent
Location: 

Toronto, CA

Brand:  Capgemini
Professional Community:  Software Engineering

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