Agile Coach - Insurance Domain with Dynamics 365 Expertise

Job Description

Job Title: Agile Coach – Insurance Domain with Dynamics 365 Expertise

Location: Mississauga, Canada (Hybrid)
Job Type: Full Time

About the Role

We are seeking a seasoned Agile Coach with deep experience in the insurance industry and hands-on expertise in Dynamics 365 implementations. This role will lead Agile transformation initiatives across business and technology teams, coach stakeholders at all levels, and support strategic programs such as CCaaS (Contact Center as a Service) and Dynamics 365 rollouts. The ideal candidate will be a change agent who can foster Agile maturity and drive enterprise-wide adoption.

Key Responsibilities

• Agile Coaching & Enablement:
  Coach Agile teams, Product Owners, and leadership to instill Agile values, principles, and practices.
• Insurance Domain Expertise:
  Align Agile practices with regulatory and operational needs specific to the insurance sector.
• Dynamics 365 Integration Support:
  Collaborate with cross-functional teams to ensure Agile delivery of Dynamics 365 solutions, including CRM and ERP modules.
• Training & Workshops:
  Design and deliver Agile training programs, workshops, and learning sessions tailored to various roles and maturity levels.
• Enterprise Agility:
  Guide the organization through Agile scaling frameworks such as SAFe, LeSS, or Scrum@Scale.
• Stakeholder Engagement:
  Build strong relationships with business and technical stakeholders to ensure alignment and transparency.
• Continuous Improvement:
  Promote a culture of experimentation, feedback, and iterative improvement across teams and processes.
• Agile Metrics & Reporting:
  Establish and track Agile metrics to measure team performance, Agile maturity, and transformation progress.

 

Qualifications

• Experience:
  Minimum 5 years as an Agile Coach with significant experience in the insurance industry and Dynamics 365 projects.
• Certifications:
  ICAgile Certified Professional – Agile Coaching (ICP-ACC), SAFe Program Consultant (SPC), Certified Enterprise Coach (CEC), or equivalent.
• Skills:
  Strong facilitation, coaching, and leadership skills. Deep understanding of Agile frameworks (Scrum, Kanban, SAFe, etc.).
• Technical Knowledge:
  Familiarity with Dynamics 365 (CRM, ERP) and CCaaS platforms.
• Education:
  Bachelor’s degree in Business, Computer Science, Engineering, or a related field.

 

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

 

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. 
Applicants for employment in Canada must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in Canada by Capgemini.