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ServiceNow Tech Lead - Insurance

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Job Description

ServiceNow Technical Lead is responsible for the design, development, implementation, and maintenance of ServiceNow solutions, including custom applications. This role combines hands-on technical expertise with leadership responsibilities, guiding a team of developers and administrators to deliver high-quality, scalable solutions aligned with business needs.

Key Responsibilities:

  • Custom Application Development:
    • Lead the design and development of custom applications on the ServiceNow platform using App Engine Studio and scoped applications.
    • Translate complex business requirements into scalable, maintainable custom solutions.
    • Ensure reusability, modularity, and adherence to ServiceNow development standards.
    • Experience with Service Now application development for Mobile.
  • Solution Design & Delivery:
    • Collaborate with stakeholders to gather requirements and design effective solutions across ITSM, CSM, HRSD, and other modules.
    • Review and approve technical designs and implementation plans.
    • Drive end-to-end delivery of ServiceNow solutions, including integrations and automation.

Job Description - Grade Specific

  • Team Management:
    • Mentor and guide ServiceNow developers and administrators.
    • Coordinate development efforts and ensure timely delivery.
    • Promote agile methodologies and continuous improvement practices.
  • Technical Expertise:
    • Customize and configure ServiceNow using JavaScript, Flow Designer, REST/SOAP APIs, and other scripting tools.
  • Stakeholder Engagement:
    • Build strong relationships with business units and IT teams.
    • Communicate technical concepts clearly to non-technical stakeholders.
    • Provide technical leadership during critical incidents and platform escalations.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com
Ref. code:  453782
Posted on:  Apr 10, 2026
Experience Level:  Experienced Professionals
Contract Type:  Permanent
Location: 

Tokyo, JP

Brand:  Capgemini
Professional Community:  Software Engineering

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