Onsite IT Support Technician

Job Description

We are looking for a motivated IT Support Specialist to provide technical assistance and support for our internal clients. The ideal candidate will have a strong passion for technology, excellent problem-solving skills, and the ability to communicate effectively with internal clients and team members. This role will involve troubleshooting hardware and software issues, installing and configuring computers systems, and providing timely technical support to ensure the smooth operation of our internal clients’ IT infrastructure.

Job Description - Grade Specific

Key Responsibilities:

1. End-User Support
2. Hardware Maintenance
3. Software Support
4. Network Support
5. Security
6. Documentation
7. User Training
8. Collaboration
9. IT Governance and Audit Coordinator

Qualifications:

• Minimum of [2-5] years of experience in providing onsite IT support.
• Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• Proficient in troubleshooting hardware, software, and network issues.
• Strong knowledge of operating systems (Windows, macOS) and common software applications.
• Familiarity with basic network concepts and protocols.
• Experience with ticketing tool (preferably ServiceNow)
• Troubleshooting experience on MS O365 suite
• Incident and management knowledge.
• Excellent communication and interpersonal skills.
• Problem analysis and solving skills.
• Attention to details.
• Team Player.
• Planning and organizing.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Working Conditions:

• This position may require occasional after-hours or weekend work to perform system maintenance or address critical issues.
• Ability to lift and carry computer equipment.