Insurance - L2 Support Engineer - Java / AWS Cloud

Job Description

Job Summary:

We are seeking a bilingual with strong Level 2 support expertise in Java and AWS Cloud to join our Open Systems Application Management Services team under the Managed Services model, 4 to 5 years of experience in Insurance domain would be a must. The ideal candidate will be responsible for ensuring the operational stability and performance of cloud-based applications, while effectively collaborating with Japanese-speaking stakeholders.

Key Responsibilities:

• Provide L2 support for Java-based applications hosted on AWS Cloud.
• Monitor application health, respond to incidents, and resolve service requests within defined SLAs.
• Perform root cause analysis and implement corrective and preventive actions.
• Collaborate with Japanese-speaking clients and internal teams to troubleshoot and enhance application performance.
• Participate in change management, release coordination, and deployment activities.
• Maintain support documentation, operational runbooks, and knowledge base articles.
• Ensure compliance with security, audit, and operational standards.

Required Skills & Experience:

Technical Skills:

• Proficiency in Java and related frameworks.
• Hands-on experience with AWS services (EC2, Lambda, S3, CloudWatch, etc.).
• Familiarity with monitoring tools, ticketing systems, and incident management processes.

Language Skills:

• Japanese language proficiency at JLPT N4/N3+ level.
• Ability to communicate effectively with Japanese clients and multicultural teams.

Support Skills:

• Strong troubleshooting and analytical abilities.
• Experience in production support environments.
• Ability to prioritize and manage multiple tasks effectively.

Preferred Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field.
• AWS certification (Associate or Professional level) is a plus.
• Experience in ITIL-based support environments.