Cross Functional Business Analyst

Job Description

Language Requirement: Bilingual (English and Japanese)

Skills: ITIL/ITSM, ServiceNow (SNOW)

Job Description

The Cross Functional Business Analyst will play a key role in bridging business needs with IT services, ensuring effective communication and collaboration across departments. The role involves analyzing business processes, identifying areas for improvement, and implementing ITIL/ITSM best practices using ServiceNow (SNOW).

Key Responsibilities

· Collaborate with stakeholders to gather and analyze business requirements.

· Translate business needs into functional specifications and workflows.

· Support ITSM processes including Incident, Problem, Change, and Service Request Management.

· Utilize ServiceNow (SNOW) to implement and manage IT service workflows.

· Facilitate cross-functional meetings and ensure alignment between business and IT teams.

· Prepare documentation, reports, and presentations for stakeholders.

· Ensure compliance with ITIL standards and contribute to continuous improvement initiatives.

Required Skills

· Strong analytical and problem-solving skills.

· Experience with ITIL/ITSM frameworks and processes.

· Proficiency in ServiceNow (SNOW) platform.

· Excellent communication skills in both English and Japanese.

· Ability to work collaboratively in cross-functional teams.

· Familiarity with business process modeling and documentation.