AMS / SAP Technical Consultant

Job Description

• SAP Application Support and Maintenance
  Provide day-to-day operational support for SAP environments (S/4HANA and ECC), including incident resolution, performance tuning, and system stability.

• Incident and Problem Management
  Handle client inquiries, perform troubleshooting, conduct root cause analysis (RCA), and propose preventive measures to avoid recurrence.

• Change and Release Management
  Evaluate, implement, and test change requests (CR) in compliance with global standards, ensuring smooth release cycles.

• Process Improvement and Automation
  Drive initiatives to enhance AMS service quality and implement automation for operational processes (e.g., job monitoring, alert notifications).

• Global Team Collaboration
  Work closely with offshore and global teams to maintain 24/7 support coverage. Participate in regular meetings, status reporting, and issue resolution in English.

• Documentation and Knowledge Sharing
  Create and maintain operational manuals, FAQs, and troubleshooting guides to promote knowledge sharing across teams.

• Service Level Management (SLA Compliance)
  Monitor and ensure adherence to agreed SLAs/KPIs, and implement corrective actions when necessary.

• Minor Enhancements and Development
  Support small-scale configuration changes and coordinate development activities for client-specific requirements.