Engagement Director

About the job you’re considering

As Engagement Director, you will operate at the pinnacle of Capgemini’s Public Business Unit—a trusted leader shaping the future of public sector transformation. You’ll be at the helm of major client engagements, steering strategic business growth and orchestrating complex, high-impact programmes that touch millions of lives across the UK.

This is not just a leadership role—it’s an opportunity to influence the direction of national services by partnering directly with senior Public Sector stakeholders, earning their trust as a strategic advisor. 

If you are ready to make a lasting mark—delivering transformation at scale, growing the business, and building trusted relationships at the highest levels—this is your opportunity. Join us and help define what excellence looks like for the UK public sector.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.  For this role it is expected that you will work from the Telford office 3 days per week.

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Your role

Client Engagement & Relationship Management: act as the primary point of contact for senior stakeholders, building trusted advisor relationships and ensuring satisfaction across all touchpoints. This senior leadership role is responsible for driving company-wide impact by leading multiple teams and strategic initiatives, aligning strategies with organisational priorities and client value creation. 

Programme Delivery: Lead the delivery of complex transformation programmes, ensuring they meet client objectives, are delivered on time and within budget, and are aligned with Capgemini’s quality standards.

Accountability & Impact: This role is accountable for driving long-term outcomes across multiple practices, business lines, and markets, ensuring significant client and commercial impact. The position focuses on delivering excellence, maintaining high client satisfaction, and optimizing operational efficiency.

Solution Development: Shape and refine Capgemini’s public sector propositions, integrating digital, data, and emerging technology capabilities to address client challenges.

Strategic Growth: Drive business development activities, including identifying new opportunities, leading proposals and bids, and growing consulting revenues through both existing and new client relationships 

Governance & Risk: Oversee engagement governance, proactively manage risks and issues, and ensure compliance with all regulatory and contractual obligations, particularly those relevant to public sector delivery.

Stakeholder Management: Navigate complex stakeholder environments, both internally and externally, to ensure successful engagement outcomes.

Leadership / People Management: The role requires a distinguished leader with a proven reputation for demonstrating advanced leadership dimensions and behaviours. The successful candidate will lead large, complex, cross-functional teams or major business functions, typically managing senior leaders and directors. 

Internal Contribution: Contribute to practice development through thought leadership, internal campaigns, recruitment, and participation in key business initiatives.

Subject to experience, support global flying squads on new business opportunities and engagement recoveries.

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your skills and experience

• Delivery Excellence - Your track record in leading complex, high-value engagements (circa £15M annualised revenue) is matched by your sharp commercial instincts and proactive risk management. You thrive on turning challenges into opportunities for breakthrough results.  You will have significant experience in programme, service and or transition management.
• Sector Knowledge - You’re a true public sector insider, with deep expertise in operating models, regulatory landscapes, and the unique demands of organisations like HMRC. You anticipate change, navigate complexity, and bring insight that shapes strategy at the highest level.
• Business Development - You unlock new opportunities, build lasting partnerships, and consistently generate revenue by leveraging your extensive networks and a keen understanding of client needs.
• Leadership - You inspire high-performing teams to achieve more than they thought possible. Your leadership style is empowering and inclusive, enabling you to manage large-scale programs and nurture talent across a dynamic, matrixed organisation including off-shore development.
• Digital & Technology Acumen - You’re a digital transformation champion—fluent in agile and waterfall delivery as well as the latest technologies. You know how to harness innovation to drive efficiency, elevate citizen experiences, and future-proof public sector services.
• Stakeholder Influence - Your communication and influencing skills open doors at the C-suite and senior civil service levels. You build trust, shape decisions, and drive alignment among diverse stakeholders, turning vision into action.
• Values-Driven - You lead with integrity, championing Capgemini’s values of inclusion, social responsibility, and ethical business. Your commitment to doing what’s right sets the tone for your teams and clients alike.

Desirable Skills

• Experience leading public sector engagements, ideally in large government departments.
• Strong understanding of government procurement processes and frameworks.
• Eligible for UK Security Clearance 
• Relevant certifications (e.g. project/programme management, agile, Agile@Scale, SAFE, cloud, security, data).

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme.

As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and 
• Meet the minimum essential criteria for the role

Please opt in during the application process.

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. 

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Make it real – what does it mean for you?

Your wellbeing 
You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation.  We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.  To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. 

Impactful Experiences
You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask.  When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts.  We find new ways technology can help us reimagine what’s possible.  It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future.  By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. 

Make it real | www.capgemini.com