Onsite Support Engineer

Your Role

• Respond to network-monitoring alerts and perform initial triage.
• Check switch and port health using approved or read-only diagnostics.
• Trace, patch, label and maintain network cabling.
• Perform physical power-redundancy checks.
• Maintain network asset, rack, cabling and port records in the designated system of record, in accordance with approved standards and procedures.
• Perform initial troubleshooting of internet, Wi-Fi and connectivity issues.
• Provide onsite hands-and-eyes assistance to L3 engineers and vendors.
• Perform approved device reboots, cable moves or replacements under documented procedures.
• Collect logs and packet captures for L3 analysis.
• Diagnose desktop, laptop and peripheral products;provide workstation (either laptop or desktop) support and management (including, but not limited to patching and deployment;
• Provide mobile device support and management (including, but not limited to device setup, distribution and basic troubleshooting;
• Intune is used on all laptops and company managed mobiles
• Assist with network connectivity issues related to Wi-Fi and wired network problems;
• Assist with user account creation, modification, and deletion;
• Develop and implement permanent fixes for complex technical issues in accordance with the clients technical change management policy;
• Document and maintain technical information, procedures, and knowledge, ensuring they are up to date;
• Provide on-site support when required or as requested by the VIP User

Your Profile

NV security clearance is a mandatory requirement for this role.

Qualifications & Experience

• 5-10 years of experience providing onsite field support services. L2 Support. Log tickets in ITSM platform. Respond to network monitoring alerts and perform initial triage.
• NV security clearance is a mandatory requirement for this role.
• Excellent verbal and written communication.

What you’ll love about working here 

• You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
• We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
• At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
• We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’. 

Veterans and Indigenous candidates are encouraged to apply

Apply today!