Lead Change Manager

Your Role

The Senior Change Enablement Manager is a senior governance and control authority responsible for protecting service stability across a complex, multi-vendor SIAM environment. This role operates beyond traditional ITIL Change Management, providing independent oversight, rigorous challenge, and risk ownership to ensure all changes are fully assessed, validated, and approved in alignment with business, operational, and regulatory requirements. The role ensures that Change Enablement functions as a true risk and control mechanism, safeguarding service continuity while enabling disciplined delivery.

Key Responsibilities

Governance & Control

• Own and enforce the end-to-end Change Governance Framework across all suppliers and internal delivery teams
• Act as the independent control function, ensuring adherence to policy, standards, and governance discipline
• Maintain a single, integrated view of all changes across the SIAM ecosystem to ensure visibility and control

Risk Management & Decision Authority

• Serve as the final decision authority on change readiness, particularly for high-risk or complex changes
• Apply risk-based decision-making, balancing service stability, business objectives, and compliance requirements
• Provide strong, credible challenge to change submissions, rejecting those that do not meet required standards

CAB Leadership

• Chair CAB and ECAB forums with authority, ensuring structured, disciplined, and outcome-focused governance
• Drive meaningful peer review, eliminating superficial approvals and ensuring informed decision-making
• Ensure full understanding of risk, impact, and dependencies prior to approval

 SIAM Integration & Multi-Vendor Governance

• Govern change across a multi-provider SIAM environment, ensuring consistent standards across all suppliers
• Manage cross-tower dependencies, conflicts, and scheduling risks to protect service integrity
• Ensure suppliers provide complete and accurate impact, risk, and backout planning

Quality Assurance & Change Readiness

• Hold delivery teams accountable for quality, completeness, and accuracy of change records
• Enforce quality gates across impact assessments, risk mitigation, implementation, and validation plans
• Validate end-to-end readiness prior to change approval

Compliance & Audit

• Ensure compliance with regulatory, audit, and enterprise risk frameworks, particularly in financial services environments
• Maintain full traceability and auditability of change decisions and approvals

Service Stability & Continuous Improvement

• Drive reduction of change-related incidents and service disruptions through strengthened governance
• Monitor change performance and implement continuous improvement initiatives

Stakeholder Engagement

• Engage and influence senior business, technology, and supplier stakeholders
• Clearly articulate business risk and service impact to support informed decision-making

Culture & Accountability

• Embed a culture of accountability, discipline, and ownership across all teams and suppliers
• Drive standardised ways of working across the SIAM environment

Your Profile

• Proven experience as a Change Lead or equivalent in banking or regulated environments
• Strong experience within SIAM / multi-vendor operating models
• Demonstrated leadership of high-risk, complex change portfolios
• Strong risk-based decision-making and governance expertise
• Ability to challenge senior stakeholders and enforce standards with authority
• Deep understanding of change governance beyond ITIL frameworks
• Ability to operate as a control function rather than a coordination role
• High credibility, executive presence, and resilience under pressure

 Preferred Certifications:

• ITILv3 (or ITIL4 preferred)

Positioning Statement

This is not a traditional Change Manager role. It is a senior control authority position requiring strong leadership, independence, and the confidence to challenge. The role is critical to ensuring that change governance effectively protects the organisation from risk while enabling stable, controlled delivery.

What you’ll love about working here 

• You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
• We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
• At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
• We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’. 

Apply today!