End User Compute (EUC)

Your Role

• Provide timely and effective technical assistance to end users.
• Initiating procurement of laptops and mobiles and manging local site stocks.
• Hardware management including asset tracking/management, and end-of-life disposal, break fix, enrolment, and provisioning of equipment
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and troubleshoot desktop and laptop devices.
• Manage device upgrades, patches, and updates to ensure compliance with company security policies.
• Install, configure, and troubleshoot printers and peripherals.
• Assist with network connectivity issues related to Wi-Fi and wired network problems.
• Assist with user account creation, modification, and deletion, access permissions and security groups.
• Raise procurement requests on behalf of the business.

Your Profile

NV security clearance is a mandatory requirement for this role.

Qualifications & Experience

• DC patching on a monthly basis, and ad hoc where required in accordance with vulnerability management policy; and 

• Maintain and manage network and system architectures, including but not limited to:

• Firewalls.
• Network switches.
• Servers; and
• Storage

• Perform troubleshoot and resolve critical network and system related issues.
• Support root cause analysis and problem resolution efforts.
• Assess, plan, and implement changes to network and system infrastructure in accordance with technical change management policy.
• Collaborate with product principal to resolve complex issues.
• Perform routine maintenance tasks – daily health check and firmware updates to prevent disruption to business operations; and
• Document and maintain technical information, procedures, and knowledge, ensuring they are up to date.

What you’ll love about working here 

• You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
• We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
• At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
• We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’. 

Veterans and Indigenous candidates are encouraged to apply

Apply today!