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Desktop/Site Support Consultant

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Your Role

We are recruiting Desktop / Site Support Analysts to provide first‑line IT support across corporate offices, retail locations, and operational sites within the Sydney and Brisbane CBDs, for an initial 5‑month fixed‑term engagement.

 

Key Responsibilities:

  • Act as the first point of contact for IT support, assisting users across corporate, retail, and operational environments.
  • Deliver high‑quality technical assistance and desk‑side support as required.
  • Provide a professional, service‑oriented experience, with particular emphasis on supporting front‑line and operational staff.
  • Log, categorise, and prioritise incidents and service requests accurately using the enterprise service management platform.
  • Resolve common issues at first contact and escalate more complex incidents to Level 2 support teams when necessary.
  • Adhere to agreed SLAs and priority frameworks, ensuring minimal disruption to business‑critical retail and operational sites.
  • Provide basic support for Windows desktops and laptops, including login issues and standard operating system troubleshooting.
  • Support commonly used peripherals such as printers, scanners, keyboards, mice, and monitors.
  • Assist with IMACD activities (Install, Move, Add, Change, Dispose) in line with defined processes and procedures.

Your Experience

This role is ideal for someone who enjoys hands‑on support, thrives in a fast‑paced environment, and takes pride in delivering reliable, customer‑centric IT services.
 
  • Previous experience in a Level 1 / Service Desk / Desktop Support role, or a strong foundation gained through study, internships, or practical hands‑on experience.
  • Basic troubleshooting experience with Windows desktops and laptops, including user logins, passwords, performance issues, and standard OS faults.
  • Able to learn an IT service management (ITSM) or ticketing system to log, update, and manage incidents and service requests.
  • Strong customer service skills, with the ability to communicate technical information clearly to non‑technical users.
  • Ability to follow defined processes, SLAs, and escalation paths within a structured support environment.
  • Good problem‑solving skills, with a focus on resolving issues at first contact where possible.
  • Reliable time‑management skills and the ability to prioritise tasks in a fast‑paced, operational environment.
  • Must be able to travel between Capgemini office and our various client sites within the CBD
 
This is a 5 month Fixed Term Contract starting asap through until approx August 2026. 
 
 

What you'll love about working here

  • We recognise the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
  • At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
  • Equip yourself with valuable certifications in the latest technologies

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com
Ref. code:  444872
Posted on:  25 Mar 2026
Experience Level:  Experienced Professionals
Contract Type:  Fixed Term Contract
Location: 

Sydney, AU Brisbane, AU

Brand:  Capgemini
Professional Community:  Cloud Infrastructure Management

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