Application Support Analyst

What you’ll love about working here

• You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
• We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
• At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
• We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’.
• We don’t just believe in inclusion we actively go out to making it a working reality. Driven by our core values and ‘Inclusive future for all’ campaign, we build environments where you can bring your whole self to work.

Your role

• Provide Level 1 production application support, ensuring smooth day-to-day operations and service availability.
• Monitor application performance, batch processes, system health, and alerts to proactively identify potential issues.
• Investigate and resolve incidents by analyzing SQL queries, application logs, and system data.
• Conduct data validation, reconciliation, and root cause analysis to ensure data integrity and issue resolution.
• Develop, maintain, and enhance Python-based automation and reporting scripts.
• Perform routine operational support tasks, including job monitoring, incident triage, and issue handling.
• Log, track, and manage incident tickets through to successful resolution in accordance with support processes.
• Escalate complex technical issues to Level 2/Level 3 support teams with detailed analysis and supporting evidence.
• Assist with application deployments, smoke testing, and post-release validation activities.
• Prepare and distribute daily operational reports, service metrics, and support dashboards.
• Collaborate with globally distributed teams across multiple time zones to ensure continuous business and application support coverage.
• Exposure to Angular or React.js technologies would be advantageous.

Your profile

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
• 1 to 5 years of experience in Application Support, Production Support, or IT Operations.
• Strong understanding of application support processes, incident management, and service delivery.
• Hands-on experience with SQL for querying, troubleshooting, and data validation.
• Knowledge of application monitoring tools, batch job monitoring, and system health checks.
• The ideal candidate should possess strong SQL skills, basic-to-intermediate Python scripting capabilities, and experience troubleshooting production issues.