Practice Delivery Head/Lead

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Role Overview

The Delivery Head oversees end‑to‑end delivery performance, operational governance, and financial management across all engagements. The role serves as the central bridge between Technology, Business, Users, and delivery teams (onshore and offshore), ensuring strong alignment, seamless execution, and consistent value creation. This position carries full accountability for delivery quality, customer satisfaction, delivery‑led financial outcomes, and continuous improvement across complex and diverse environments.
Experience working within Public Sector settings—where governance, compliance, and stakeholder management expectations are elevated—is beneficial and preferred for this role.

Job Responsibilities

• Act as the primary liaison between Technology, Business, and Users, ensuring continuous engagement, clear communication, and alignment of priorities.
• Maintain end‑to‑end accountability for all ACT & Care and delivery activities, ensuring quality, user satisfaction, and efficient time‑to‑market.
• Oversee onshore and offshore delivery teams, ensuring seamless integration, consistent execution, and alignment with delivery practices, tools, and methodologies.
• Coordinate local experts and advisors, mobilizing subject‑matter expertise to address business needs and improve delivery outcomes.
• Serve as the Single Point of Contact (SPOC) for business and Technology demand management, including requirement definition, alignment, and prioritization.
• Govern and manage engagement and account delivery, including opportunity assessment, solution reviews, project setup, execution, and closure.
• Coordinate and oversee Engagement Managers, ensuring compliance with delivery frameworks, objectives, and organizational standards.
• Act as the escalation point for delivery issues for both customers and internal stakeholders.
• Ensure deployment and adherence to delivery processes, service management practices, tools, and certification requirements across teams.
• Manage delivery risks, ensuring delivery quality, compliance, and adherence to contractual obligations.
• Drive continuous improvement initiatives, including operational efficiency enhancements, quality improvements, and Contribution Margin (CM) growth.
• Oversee sales-to-delivery handover, ensuring a smooth transition and alignment throughout the engagement lifecycle.
• Validate and approve bids, proposals, and solution packages from a delivery, risk, and financial feasibility perspective.
• Manage and monitor financial performance, including revenue, Contribution Margin (CM), Work‑in‑Progress (WIP), Accounts Receivable (AR), Non‑Billed Time (NBT), and forecasting.
• Deliver accurate performance reporting and analytics, using tools such as E‑Monitoring or equivalent.
• Build and maintain strong relationships with internal teams and external clients, ensuring delivery excellence and long‑term satisfaction.

Requirements

• Over 15 years of experience in program management, project delivery, and service management within global consulting or technology environments.
• Strong experience in end‑to‑end delivery governance, including opportunity qualification, solutioning, mobilization, execution, and closure.
• Solid understanding of ITIL / service management frameworks, including incident, change, problem, and request management.
• Proven track record in developing and maintaining strong client and stakeholder relationships.
• Public Sector experience is preferred
• Strong understanding of cross‑country and offshore delivery models, including collaboration with offshore delivery centres.
• Demonstrated expertise managing fixed‑price and complex project environments, including risk mitigation and cost governance.
• Strong knowledge of project financials, including revenue, CM, WIP, AR, and cost control.
• Proficiency in Excel, PowerPoint, and performance reporting tools such as E‑Monitoring (or equivalent).
• Excellent communication, analytical, project management, and quality assurance skills.
• Ability to lead effectively in complex, matrixed, and multicultural environments.

Let's talk about what's in it for you!

Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.

As "Architects of Positive Futures", Capgemini actively supports the community in 3 ways:

Diversity and Inclusion - we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age. To support our commitment to diversity and inclusion, we celebrate special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International Day of People with Disabilities. Our Employee Resource Groups Women@Capgemini and OutFront support the grassroots passion of employees to drive our diversity agenda and effect change.

Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.

Environmental Sustainability - Capgemini joined the CDP's (Carbon Disclosure Project) prestigious "A list" for its commitment to the Net-Zero economy. We are focusing on helping our clients transform towards more sustainable business models and committing to reduce our own carbon emissions (GHG) by 20% per employee by 2020.

Recognised by Ethisphere as one of the World's Most Ethical Companies for the last 8 years in a row, ethics and values are at the heart of Capgemini's corporate culture and business. Embedded in our DNA, our seven values - Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty - have remained the same since company inception in 1967. To see how we bring these values to life, click here to listen to some of our employee’s stories.

Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.