IT Business Analyst (VAM/ Operations)

Overview:

We are seeking a highly experienced Business Operations Lead to support the Virtual Account Management (VAM) operations. This role is crucial for ensuring the smooth documentation, testing, and operational processes of our VAM product.

Key Responsibilities:

1. Operations Process Documentation:
   • Develop and maintain comprehensive documentation of operations process flows utilizing VAM product knowledge.
2. User Acceptance Testing (UAT):
   • Create detailed UAT scenarios and test cases.
   • Support the Business Continuity and Application Development (BCAPD) team during UAT phases.
3. Training and Coaching:
   • Provide training and coaching to the BCAPD team on the VAM product, ensuring thorough understanding and effective use.
4. Post-Go Live Support:
   • Oversee and support post-go live operations processes as part of the first-year scope.

Qualifications:

• Experience: 10-12 years in business operations, with a strong focus on process and test case documentation.
• Primary Skills:
  • In-depth knowledge of Virtual Account Management products.
  • Expertise in documenting processes and test cases.
• Secondary Skills:
  • Strong analytical and problem-solving skills.
  • Excellent communication and training abilities.
  • Ability to work collaboratively in a team environment.