VoIP & Enterprise Telephony Engineer | 6 to 9 years | Pune

Job Description

Key Responsibilities:

• Design, implement, and maintain VoIP and telephony solutions across enterprise environments.
• Manage and troubleshoot unified communication platforms including Cisco, Avaya, or Microsoft Teams.
• Configure and support SIP, H.323, and MGCP protocols.
• Collaborate with IT teams to integrate telephony with office automation and business applications.
• Monitor system performance and ensure high availability and quality of service.
• Provide technical support and training to end-users and internal teams.

Required Skills:

• Strong knowledge of VoIP protocols (SIP, H.323, RTP)
• Experience with Cisco Unified Communications, Avaya, or Microsoft Teams
• Familiarity with PBX systems, call routing, and dial plan configuration
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP)
• Experience with office automation tools and IT service management

Preferred Skills:

• Certifications like CCNA Voice, CCNP Collaboration, or Avaya Certified Specialist
• Experience with cloud-based telephony solutions (e.g., Zoom Phone, RingCentral)
• Knowledge of ITIL processes and ticketing systems (e.g., ServiceNow)