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ServiceNow CSM (Developer/Lead's/Architect's)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Your role

• Serve as a technical subject matter expert (SME) and mentor junior and mid-level developers.
Customer Service Management (CSM)
• Customize and extend CSM components such as Account, Contact, Consumer, and B2B/B2C relationships.
• Develop complex business rules, flows, and integrations to support customer service process automation and efficiency gains.
Configuration Management Database (CMDB)
• Architect and maintain the CMDB data model, ensuring accuracy, integrity, and compliance with internal standards.
• Configure and optimize Discovery, Service Mapping, and hardware/software normalization processes to populate the CMDB.
• Ensure CMDB data effectively supports critical IT processes, including Incident, Change, Asset, and CSM. CSM Expertise: Proven track record implementing large-scale CSM applications.
• CMDB Mastery: Deep understanding of CMDB data modeling, reconciliation, 

What you"ll love about working here

  • ServiceNow Core: Extensive experience with all phases of the platform lifecycle (development, testing, deployment, maintenance).
  • CSM Expertise: Proven track record implementing large-scale CSM applications.
  • CMDB Mastery: Deep understanding of CMDB data modeling, reconciliation, identification rules, and CI relationships. 
  • Experience with Discovery and Service Mapping is essential.
    • Virtual Agent/NLU: Hands-on experience developing Virtual Agent.
    • Scripting: Expert proficiency in JavaScript, GlideScript, UI Policies, Client Scripts, and Business Rules.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com
Ref. code:  420922
Posted on:  6 Jul 2026
Experience Level:  Experienced Professionals
Contract Type:  Permanent
Location: 

Pune, IN

Brand:  Capgemini
Professional Community:  Cloud Infrastructure Management

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