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Service Delivery Manager
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
Your Role
- Application Support Leadership – Manage multiple application support engagements and ensure smooth day-to-day operations across portfolios.
- Incident & Service Management – Lead Incident, Problem, Change, and Major Incident Management activities while ensuring SLA compliance.
- Client & Stakeholder Management – Work closely with end clients, provide governance reporting, drive issue resolution, and maintain service quality.
- Operations & Capacity Management – Handle project finance, resource capacity planning, demand management, and operational efficiency.
- Cross-functional Coordination – Coordinate with development, infrastructure, and support teams to resolve production issues and drive continuous improvement.
Your Profile
- Overall Experience in 12-14 Years Needed.
- Application Operations Experience – 8–10+ years of hands-on experience in application support and production operations.
- ITIL & ITSM Expertise – Strong knowledge of ITIL processes, ITSM terminology, Incident/Problem/Change Management; ITIL certification preferred.
- Tools & Governance – Experience with ITSM tools (ServiceNow, Remedy, etc.) and JIRA for tracking, reporting, and service management.
- Technical & Analytical Skills – Strong techno-functional background with proven experience in production support, issue analysis, and root-cause resolution.
- Project & Communication Skills – Experience in project finance, capacity planning, stakeholder management, client communication, and reporting. Knowledge of Java technologies (Struts, Hibernate, Spring) is an added advantage.
What you'll love about working here
- You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
- You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
- At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Pune, IN
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