SAP SF Service Management-DORA

Your Role

The Service Management Consultant will be responsible for ensuring robust service management practices, with a focus on operational resilience and compliance. This role involves collaborating with various teams to implement best practices, optimize service delivery, and ensure adherence to regulatory requirements, including DORA.

Proven experience in service management, with a focus on operational resilience and compliance.
• DORA Knowledge: Deep understanding of DORA requirements and their application within the finance and insurance industry.
• Compliance Skills: Strong knowledge of IT regulatory requirements, with experience in ensuring compliance and security.
• SuccessFactors Understanding: Familiarity with SAP SuccessFactors applications and their integration within the HR IT landscape.
• Analytical Skills: Strong analytical and problem-solving abilities, with the capacity to troubleshoot and resolve complex issues.
• Communication Skills: Excellent communication and collaboration skills, with the ability to interact effectively with stakeholders at various levels.
• Team Collaboration: Ability to work effectively in a team environment, driving collaboration and consensus among diverse groups. 

Your Profile

 Service Management Expertise: Proven experience in service management, with a focus on operational resilience and compliance.
• DORA Knowledge: Deep understanding of DORA requirements and their application within the finance and insurance industry.
• Compliance Skills: Strong knowledge of IT regulatory requirements, with experience in ensuring compliance and security.
• SuccessFactors Understanding: Familiarity with SAP SuccessFactors applications and their integration within the HR IT landscape.
• Analytical Skills: Strong analytical and problem-solving abilities, with the capacity to troubleshoot and resolve complex issues.
• Communication Skills: Excellent communication and collaboration skills, with the ability to interact effectively with stakeholders at various levels.
• Team Collaboration: Ability to work effectively in a team environment, driving collaboration and consensus among diverse groups.

What you will love about working here

• You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.