MAC Endpoint Administrator

Your Role

• Act as the L3 technical escalation point for complex macOS Workplace incidents, problems, and service requests.
• Design, implement, and maintain Microsoft Intune policies, configuration profiles, compliance policies, and security baselines for macOS devices.
• Manage macOS lifecycle including Apple Business Manager (ABM), Automated Device Enrollment (ADE/DEP), provisioning, zero-touch deployment, and patch management.
• Manage macOS lifecycle including Apple Business Manager (ABM), Automated Device Enrollment (ADE/DEP), provisioning, zero-touch deployment, and patch management.
• Troubleshoot advanced macOS configuration, application compatibility, enrollment, compliance, and policy-related issues.
• Drive continuous service improvement through standardization, automation, scripting (Bash/Shell), and technical innovation.
• Collaborate with Product Owners, Security teams, Workplace Leads, and other technical experts to improve service stability and user experience.
• Create and maintain technical documentation, runbooks, knowledge articles, and operational procedures while mentoring support teams.

Your Profile

• 5+ years of experience in Endpoint Engineering, Workplace Management, or Digital Workplace Services with a strong focus on macOS administration.
• Hands-on expertise in Microsoft Intune, Mobile Device Management (MDM), compliance policies, Conditional Access, Autopilot concepts, and endpoint security management.
• Strong experience with Apple ecosystem technologies including Apple Business Manager (ABM), Automated Device Enrollment (ADE/DEP), and Apple VPP.
• Good knowledge of macOS enterprise administration, troubleshooting, application deployments, device compliance, and operating system lifecycle management.
• Experience with endpoint security solutions including Microsoft Defender, FileVault encryption, device hardening, and security baselines.
• Proficiency in automation and scripting using Bash, Shell scripting, and configuration automation techniques.
• Working knowledge of enterprise Windows and macOS environments in global, standardized Digital Workplace ecosystems.
• Good understanding of ITIL processes including Incident, Problem, Change, and Release Management.
• Strong analytical, problem-solving, and stakeholder management skills with excellent communication in English.

What will you love working at Capgemini

• Work with modern endpoint technologies including Microsoft Intune, Apple Business Manager, Microsoft Defender, Zero-Touch Provisioning, and Digital Employee Experience (DEX) solutions.
• Collaborate with global teams to deliver secure, scalable, and standardized workplace services across enterprise macOS and Windows environments.
• Drive innovation through automation, scripting, endpoint modernization, and continuous service improvement initiatives.
• Gain exposure to enterprise-scale device management, security compliance, cloud-based endpoint solutions, and workplace transformation programs.
• Build your career through opportunities in Workplace Engineering, Endpoint Architecture, Modern Device Management, and Digital Workplace Consulting.
• Thrive in a diverse, inclusive, and collaborative environment that encourages knowledge sharing, technical leadership, and professional growth.