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ITSM Consultant

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

Job Description

A Delivery Executive is responsible for a single engagement andor domain within an account and acts as Delivery Executive for businesscritical engagements. The Delivery Executives responsibilities include stakeholders management communication with the client, developing strong relationship with key client IT stakeholders, managing risks client relationships and acting as first escalation instance for the EM, both internally and towards the client. They are responsible for overall delivery profitability and productivity, establishing a proper governance framework and ensures proper reporting.They will lead commercial management and take part to contract negotiation along with seeking to expand Capgeminis client footprint by identifying and anticipating and driving business opportunities.

Job Description - Grade Specific

Delivery Executive - Entry level Delivery Executive, typically for a smaller account/smaller domain inside a larger account

Skills (competencies)

Accountability
Active Listening
Adaptability
Adaptative Strategy
Adaptive Planning
Adaptive Thinking
Analytical Thinking
Assertiveness
Attention to Detail
Business Acumen
Business Agility
Business Partnering
Business Transformation
Change Management
Client Centricity
Coaching
Collaboration
Commercial Management
Complex Engagement Management
Conflict Management
Contract Management
Crisis Management
Critical Thinking
Cultural Awareness
Data-Driven Decision-Making
Decision-Making
Delegation
Emotional Intelligence
Executive Presence
Financial Analysis
Financial Control
Financial Reporting
Giving Feedback
Inclusive Communication
Influencing
Innovation
Managing Difficult Conversations
Mentoring
Multi-Tower Deal Strategy
Negotiation
Proactiveness
Problem Solving
Project Budgeting
Project Financial Planning
Project Management
Project Reporting
Project Tracking
Receiving Feedback
Relationship-Building
Risk Assessment
Risk Management
Stakeholder Management
Storytelling
Strategic Governance
Strategic Thinking
Stress Management
Teamwork
Time Management
Transparency
Verbal Communication
Working Under Pressure
Written Communication

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. 
Ref. code:  79753
Posted on:  22 Jan 2025
Experience Level:  Experienced Professionals
Contract Type:  Permanent
Location: 

Pune, IN

Brand:  Capgemini Invent
Professional Community:  Strategy & Transformation

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