Senior Business Analyst (Insurance)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

YOUR TASKS

• Act as the key liaison between insurance business stakeholders (Underwriting, Claims, Policy Servicing, Distribution) and technical delivery teams, translating complex insurance processes into actionable functional and system requirements.
• Lead end‑to‑end feature definition for core insurance modules such as Policy Administration, Claims Management, Billing, Underwriting Workbenches, and Customer/Agent Portals.
• Requirement gathering, mapping and optimizing insurance workflows and business processes, including underwriting decision flows, claims journeys (FNOL to settlement), policy lifecycle processes, and bordereaux or regulatory reporting.
• Ensure that all solution designs reflect proper insurance compliance standards (e.g., Solvency II, IDD, local regulatory requirements) and support a seamless user experience for underwriters, agents, adjusters and customers.
• Use JIRA and Confluence to manage insurance product backlogs, support PI planning, document business rules, write acceptance criteria, and manage dependencies across delivery streams.
• Support data and systems integration efforts between CRM, Policy Admin Systems, Claims Platforms, Billing engines, Underwriting systems, and external data providers (raters, risk scoring engines, pricing APIs). 

TECH & TOOLS YOU’LL WORK WITH 

• Project & Delivery Management: JIRA, Confluence, Agile frameworks (Scrum, SAFe) within large insurance transformation programs.
• Insurance Platforms (Core Systems): Experience with modern insurance platforms such as Guidewire (PolicyCenter, ClaimCenter, BillingCenter), Duck Creek, Sapiens IDIT, or other PAS/claims/billing systems is a strong asset.
• CRM & Distribution: Salesforce (Financial Services Cloud) or other insurance-oriented CRM solutions for managing brokers, agents, customers, and lead-to-policy processes.
• Process & Workflow Tools: BPMN modelling tools for visualizing underwriting and claims workflows; tools supporting decision engines and rating engines are a plus. 

Soft skills for project delivery: 

• Stakeholder Management: Build strong relationships with business SMEs, architects, developers, and testers; manage expectations and ensure alignment across teams.
• Requirements Facilitation: Lead workshops, conduct end SMEs interviews, clarify use cases and align multi‑system requirements across all involved Business architecture in relation to PAS, Claims Operations, Billing Transaction and CRM.
• Communication Skills: Explain Business concepts clearly to non‑technical stakeholders; translate business needs into concise, structured requirements that can be translated into actionable deliverables.
• Analytical Thinking: Break down complex insurance processes, identify gaps, analyze root causes, and propose practical solutions aligned with system or business capabilities.
• Collaboration & Teamwork: Work effectively in multi‑vendor, global Agile teams; support business owners in analysis and providing recommendations on available data.
• Adaptability: Adjust quickly to changing scope, emerging business needs, and evolving constraints in dynamic insurance programs.
• Conflict & Issue Resolution: Address requirement conflicts, clarify ambiguities, drive decisions, and support smooth delivery across workstreams. 

YOUR PROFILE

• 8+ years of experience as a Business Analyst within the insurance domain, supporting change management, delivery of policy administration, claims, billing, or underwriting solutions.
• Deep understanding of core insurance processes: new business, underwriting (manual & automated), endorsements, renewals, cancellations, FNOL, claims adjudication, premium calculations, risk assessment, billing cycles, and broker/agent interactions.
• Demonstrated ability to translate insurance product rules, regulatory constraints, and underwriting guidelines into clear as is business processes by using BPMN notation.
• Strong experience in Agile environments (Scrum or SAFe), ideally within large insurance transformation programs or multi-country core system implementations.
• Experienced with working with c-suite level to understand business requirements, goals and translating into actionable plan with clear deliverable definitions.  
• Proficiency in JIRA and Confluence for backlog management, story writing, requirement traceability, and documentation of complex business/technical dependencies.
• Excellent English communication skills, with the ability to work in global, distributed insurance delivery teams (German or French is a plus).
• Strong analytical mindset with proven experience in cross-functional collaboration between business, actuarial, underwriting, operations, and technical teams. 

WHAT YOU’LL LOVE ABOUT WORKING HERE

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube. 

ABOUT CAPGEMINI

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.