Service Desk Engineer

Your Role

You'll be working within a varied complex role with many of Capgemini's valued customers working with an accomplished team in a collaborative atmosphere.

• Work under supervision as part of a 5- to 10-person team providing technical software hardware and network problem resolutions to Capgemini customers.
• Assist with the diagnosis of problems determining and implementing appropriate solutions, guiding and/or communicating resolutions to customers.
• Work Monday – Friday on a variable roster, can be discussed at interview/on offer.

Your Profile

• At least 1 year’s L1/Service Desk technical support experience.  
• A keen interest in computers and the tech industry.
• Experience in front-facing customer service. Optional Skills: Ticket management via ServiceNow.
• Excellent communication skills both verbal & written.
• Optional Skills: Ticket management via ServiceNow.

What you’ll love about working here 

• You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
• We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
• At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
• We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’. 

Apply today!