Desktop Engineer

Your Role

This role will assist and support client’s ICT (Information and Communication Technology) environments by recommending best practices to follow and implement.

Please be aware that this is a 6 month fixed term contract. 

The responsibilities include supporting local and remote staff with any IT device that would sit on a desk or is portable. This includes deploying and reclaiming software and any hardware repairs/replacements or requests.

• Provide first and second line technical support via phone, email or in person.
• Good understanding of ITIL process (Incident, Problem, Change, Knowledge Management and Service Asset Configuration Management.
• Assist in the delivery of Service Asset and Configuration Management, process and supporting tools.
• Understanding of the windows software installation process is essential.
• Provide a high level of customer service for all support queries.
• Ensure that all calls (however initiated) are managed within the ITSM system.
• Production of clear and concise work instruction documentation as required.
• A strong ability to troubleshoot and collate information to aid in the resolution of user operability issues.

Your Profile

• Strong working knowledge of Microsoft software and systems.
• Excellent communication skills, both verbal and written.
• Good working knowledge of Microsoft Office 365 and Visio.
• Strong working knowledge of the procedures used in the installation, modification maintenance and repair of IT software.
• Good working knowledge of computer hardware.
• Good understanding of the Windows operating systems especially Windows 10.
• Understanding of the window software installation process is essential.
• Understanding of Microsoft networking environment is essential.

What you’ll love about working here 

• You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth. 

• We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
• At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
• We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’. 

Apply today!