Support Services Engineer (Containerization & Orchestration / Networking) Ukraine

Job Description

Support Services Engineer (Cloud & Kubernetes)

Do you enjoy solving problems that actually matter?
Love Linux? Comfortable with Kubernetes? Curious about cloud platforms like OpenShift or OpenStack?
Then you’ll feel right at home with us.We’re looking for a Support Services Engineer who wants to grow, learn, and work with modern cloud-native technologies in real production environments—without all the “10 years of everything” nonsense.

Your foundation matters most: Communication, Linux, and Kubernetes. 

 What You Must Bring(Core essentials — if you have these, you're a great fit)

 Linux administration experience (RedHat preferred)

 Hands-on experience with Kubernetes

 Strong communication skills

 Troubleshooting mindset and calm, logical problem-solving

 What You’ll Do

You'll be part of a global team ensuring our cloud services are fast, resilient, and reliable. Your work will directly support customers and internal engineering teams.

You’ll:

• Manage and troubleshoot containerized applications running on Kubernetes.
• Work with RedHat Linux environments to ensure system stability.
• Dive into issues across the full stack to identify real root causes.
• Collaborate with internal and customer teams to deliver technical solutions.
• Automate routine operations with scripts (Python/Ansible welcomed).
• Participate in a global follow-the-sun support rotation.
• Prepare clear, solution-oriented RCA summaries when required.

How We Work

Global team working during business hour for each country, ensuring 24/7 service stability.You’ll join an on-call rotation to support urgent issues and war-room investigations.All actions follow strict live-environment change controls to keep systems safe and compliant.

 Who You Are

A great communicator who can simplify complex issuesCalm, reliable, and professional under pressureMotivated to grow in cloud-native technologiesA team player ready to collaborate, support, and learn

 What Gives You an Edge(Nice-to-have skills that make you stand out — but none are mandatory)

• Experience with OpenShift or OpenStack
• Terraform familiarity 
• Docker/Containerization understanding
• Python or Ansible for automation
• Cloud networking basics (routing, LB, firewalls, etc.)
• Any certifications such as:RHCSA / RHCE
• EX280 /  EX380 (OpenShift)
• CKA
• EX210 / EX310 (Red Hat Cloud/OpenStack)
• Any other Linux/Red Hat

What You Will Love About Working Here