Transformation and Industrialization Office Professional - B

Primary Skills

Responsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements. This includes

• Creating a continuous improvement culture across the global BPO by fostering the Lean, digital transformation methodologies.
• Ensure the Continuous Improvement approach across Engagements and Centers
• Responsible for mentoring Lean six sigma projects using digital transformation & robotic process automation (Greenbelt certification)

Project experience : CSAT improvement. AHT reduction, TAT reduction

Secondary Skills

• • Dashboard & reporting tools like Power BI, Tableau, Qview
  • Algorithms using R /Python/SAS programming
  • Chatbots, Artificial intelligence, Process mining tools
  • Cloud services & Analytics