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Transformation and Industrialization Office Professional - B

Primary Skills

Responsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements. This includes

  • Creating a continuous improvement culture across the global BPO by fostering the Lean, digital transformation methodologies.
  • Ensure the Continuous Improvement approach across Engagements and Centers
  • Responsible for mentoring Lean six sigma projects using digital transformation & robotic process automation (Greenbelt certification)

Project experience : CSAT improvement. AHT reduction, TAT reduction

Secondary Skills

    • Dashboard & reporting tools like Power BI, Tableau, Qview
    • Algorithms using R /Python/SAS programming
    • Chatbots, Artificial intelligence, Process mining tools
    • Cloud services & Analytics
Ref. code:  44211
Posted on:  Jan 21, 2025
Experience Level:  Executives
Contract Type:  Permanent
Location: 

Noida, IN

Brand:  Capgemini
Professional Community:  Delivery Excellence

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