Team Manager - CPE

Job Description - Grade Specific

Your Role:

• Primary responsibility for CPE team deliverables and department outcomes as a result. Joint responsibility with others for the business unit, and enterprise result.

• Works with business unit leader to translate business plans into targeted operational objectives, and supports consistent delivery through a disciplined operating rhythm, and data-driven approach to operational excellence and customer / partner experience.

• Exercises operational objectives within a team or business unit to complete tasks in accordance with service requirements. Performance is monitored regularly through disciplined operating rhythms and functional governance.

• Recommends and supports the design and implementation of initiatives, may influence policies and procedures.

Your Profiles:

• Leadership support, role modelling and guidance across the division. Support and lead through change and transformation initiatives, demonstrating adaptability and resilience in navigating organisational changes.

• Consistent high-quality service delivery against SLAs and targets, meeting customer experience, risk and efficiency expectations.

• Functional performance reporting, insights and trends.

• Tactical resource planning (forecast / budget / impact and benefit realisation), recruitment, onboarding and upskill planning, adhering to standard disciplined operating rhythm

• Supporting program and change involvement and acceptance into BAU, including identifying, preparing, and providing SMEs to support deep dives and investigation, business readiness, impact assessment, embedding, benefit delivery

•Maintained understanding of, and compliance with, regulations and policies. Collaborate with external stakeholders, including regulatory bodies, to address operational requirements and regulatory compliance.

• Process and knowledge management review and continuous improvement.

• Establish and maintain effective relationships with internal stakeholders, such as department heads, upper management, and cross-functional teams, to ensure alignment of goals and objectives.

• Team engagement and action planning, active staff retention and development activities. Monitoring and management of people metrics.