Service Now Developer - App Engine
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role
• Design & Develop Custom Applications: Use ServiceNow App Engine Studio to plan and build scoped applications from scratch, including defining data tables, user interfaces, and experiences. Leverage Flow Designer to create automated workflows and business logic with minimal coding.
• Workflow and Process Automation: Implement business processes as digital workflows. Create and maintain flows, subflows, and “Actions” in Flow Designer; utilize IntegrationHub for integrations and specific spokes as needed (e.g., connecting to third-party APIs without code). Ensure that repetitive tasks are automated and efficient.
• Platform Configuration: Configure ServiceNow platform features to support the applications. This includes form design, UI policies, client scripts (when necessary), business rules, and access controls (ACLs) to enforce security.
• Integration Development: Integrate ServiceNow apps with other systems and data sources. Use REST/SOAP APIs or IntegrationHub to pull or push data as required. For example, create integrations so that the App Engine Studio apps can interact with core ITSM modules or external services (like sending data to an external database or triggering workflows from incoming emails).
• Documentation & Support: Document application designs, configurations, and workflows for future reference and knowledge transfer. Create user guide documentation for any custom self-service app if needed. Provide technical support during and after deployment to address any issues with the applications.
• Collaboration & Requirements Gathering: Work closely with business stakeholders, process owners, and other developers to understand requirements and translate them into technical designs. Engage in workshops or sprint planning sessions to gather feedback and refine the application.
Your Skills
• Experience: 3+ years of hands-on experience in ServiceNow development and administration. This should include building or customizing applications on the Now Platform; direct experience with App Engine Studio (or its components like Studio and Guided App Creator) is highly desired.
• Low-Code Development Skills: Demonstrated ability to create applications using low-code tools. Proficiency with Flow Designer for workflow automation and App Engine Studio for app development is required. Experience creating UI pages or experiences (via ServiceNow’s UI Builder or classic Service Portal) without extensive coding is a plus.
• ServiceNow Platform Knowledge: Strong understanding of core ServiceNow platform capabilities – including database schema (tables, fields), form and list configuration, business rules, client scripts, ACLs, notifications, and reporting.
• Scripting and Integration: Experience with ServiceNow APIs (REST and SOAP) and integration techniques.
• ServiceNow Modules: Exposure to standard ServiceNow modules (ITSM processes like Incident, Change, etc., or others such as GRC) and how they operate. You should understand how custom apps might need to interact with these modules (for example, a custom app creating an Incident or querying CMDB data).
What will you love working at Capgemini
- You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.
- We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini.
- At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com
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