Help Desk Procurement Support Specialist

YOUR ROLE

In this role you will play a key role in:

• The Procurement Customer Support Specialist will play a hands-on role in supporting Coupa system users across the organization. This includes assisting with onboarding new Coupa users, updating information in existing user profiles, and responding to Coupa access-related support tickets. The specialist will also be responsible for detailing Coupa workflows to internal stakeholders and identifying the appropriate level of system access based on individual user roles and responsibilities. This role requires a strong understanding of Coupa workflows to ensure accurate access provisioning and effective user support.

YOUR PROFILE

• Provision and manage Coupa user access, including setup, role assignments, catalog access, and approver changes.
• Identify appropriate level of system access based on individual user roles and responsibilities.
• Create, update, and deactivate user profiles using Excel-based data entry and exports.
• Extract and analyze data from Coupa to generate reports and insights for management.
• Maintain metadata for contracts, purchase requisitions, and purchase orders in Coupa.
• Willingness to work in shifts, as this is a new client engagement.
• Candidates who can join immediately or within a maximum of 30 days
• Must be available to work from the office all 5 days, in line with client expectations 

WHAT YOU'LL LOVE ABOUT WORKING HERE

• You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.