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HELPDESK | 1 TO 3 YEARS | NOIDA

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Job Description

Plays an important role in the Organization by providing support to more senior service delivery professionals. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team. Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency.

Primary Skills

  • Responsible for service delivery of the areas assigned.
  • Meeting the service level and maintaining the accuracy of the database.
  • Basic Knowledge of Computers, Oracle and Sales force.
  • Should be able to work in Citrix based environment.
  • Knowledge of customer service, helpdesk and order fulfillment.
  • Added advantage if candidate holds prior experience in BPO, specifically in an International Voice or Blended process
  • Good communication (written and verbal) and comprehension skills in English
  • Willing to work in night shifts 24/7 environment

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Ref. code:  93097
Posted on:  28 May 2025
Experience Level:  Experienced Professionals
Contract Type:  Permanent
Location: 

Noida, IN

Brand:  Capgemini
Professional Community:  Procurement

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