Genesys_Senior Developer

Location - Malvern, PA , Charlotte NC, Dallas TX and New York City NY

Job Description

We are seeking a highly skilled Senior Genesys Developer with a minimum of 5 years of experience in application development, specializing in multichannel self-service IVR and OmniChannel Orchestration Routing using Genesys Cloud CX. The ideal candidate will have hands-on expertise in voice and non-voice channels, third-party integrations, and a strong background in delivering customer interaction solutions across various platforms.

Key Responsibilities:

• Design, develop, and implement multichannel self-service IVR and OmniChannel Routing solutions using Genesys Cloud CX Architect.
• Build and maintain applications across Voice, SMS, Email, Chat, and Bot channels.
• Integrate third-party services such as AWS Lambda, Lex, Polly, and CRM systems (e.g., Dynamics).
• Deliver customer interaction solutions across IVR, web, messaging/chat, SMS, and social media.
• Ensure seamless integration with internal and external components using Genesys Framework.
• Develop and deploy Self-Service and Analytics solutions with speech-based interfaces and dynamic menus.
• Evaluate and implement speech recognition technologies from vendors like Amazon, Genesys, and Nuance.
• Utilize Genesys AI, WFM, Reporting, and Analytics tools to enhance solution performance.
• Work in complex development environments and across multiple platforms.
• Collaborate effectively in a remote, virtual, and global team setup.

Required Qualifications:

• Minimum 5 years of experience in Genesys application development.
• Proven hands-on experience with Genesys Cloud CX Architect.
• Strong understanding of OmniChannel orchestration and self-service IVR.
• Experience with third-party integrations (AWS, CRM, etc.).
• Deep knowledge of speech recognition technologies and vendor offerings.
• Familiarity with Genesys AI, WFM, Reporting, and Analytics.
• Genesys Cloud CX certification in one or more solution areas (Inbound, Outbound, Multichannel, Recording, Reporting).
• Excellent problem-solving and communication skills.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

Disclaimer:-

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Salary Transparency:

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $100000 to $130000/ year.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.