Customer Experience

Job Description

• Minimum experience required : 3-4 Years
• Experience with financial service organizations (Insurance, Banking, Wealth, and Asset Management) 
• Ability to analyze complex topics and digest information quickly.
• Ability to create compelling presentations and manage excel efficiently.
• Understand Contact Center operations, including processes and high-level understanding of the underlying technology 
• Understand basics of service operations and CX tools (ie - workflow systems, customer feedback systems, VOC analytics and how it impacts Service Operations etc)
• Intellectually curious with strong empathetic people skills and project management skills.

• Ability to weave together unrelated components of projects unifying them into a cohesive strategy story
• Awareness of business financials and how to marry metrics with business financial outcomes.

Life at Capgemini

Capgemini

supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

Flexible work

Healthcare including dental, vision, mental health, and well-being programs

Financial well-being programs such as 401(k) and Employee Share Ownership Plan

Paid time off and paid holidays

Paid

parental leave

Family building benefits like adoption assistance, surrogacy, and cryopreservation

Social well-being benefits like subsidized back-up child/elder care and tutoring

Mentoring, coaching, and learning programs

Employee Resource Groups

Disaster Relief

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please get in touch with your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law