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Senior Manager, Life Sciences Commercial Strategy & Experience Design
About the Job You’re Considering
As AI reshapes how organizations operate, compete, and create value, we are evolving our consulting model to be AI-enabled by design, augmenting human judgment with analytics, automation, and generative AI. Our teams are looking for consultants who are not only strong problem solvers, but who are excited to work differently in an AI-first world: curious, adaptable, and ready to help clients reimagine how work gets done.
Life Sciences is at an inflection point. Next-generation assets, increasing pipeline pressure, payer complexity, and more empowered patients are requiring organizations to move beyond traditional commercial models. From emerging biotechnology companies to global pharmaceutical and medical device organizations, our clients need partners who can connect clinical and human insight with commercial strategy, experience design, technology, and execution.
Capgemini Invent’s Life Sciences practice helps clients address opportunities across the treatment and commercial lifecycle, including launch strategy, market access, pricing, patient services, customer engagement, commercial operations, and digitally enabled products and services. In this role, you will also be part of the frog community, bringing frog’s human-centered design, creativity, and experience-led transformation capabilities to Life Sciences clients. This combination allows us to develop commercial strategies that are human-centered and experiences that are commercially sound.
Your Role
As a Senior Manager, Life Sciences Commercial Strategy & Experience Design, you will lead high-impact engagements for pharmaceutical, biotechnology, and medical device clients. Your work will span early commercial and launch planning through market maturation, helping clients determine how therapies are launched, priced, accessed, distributed, adopted at scale, and managed through loss of exclusivity.
You will combine deep Life Sciences commercial expertise with experience-design and product fluency. Working with senior client executives and multidisciplinary Capgemini Invent and frog teams, you will frame complex business challenges, uncover patient and provider needs, define commercially viable strategies and experiences, and guide solutions from strategy and concept through build, launch, and iteration.
Key responsibilities include:
- Lead end-to-end Life Sciences commercial strategy engagements spanning asset and launch planning, segmentation and targeting, go-to-market strategy, sales force and channel strategy, market access, pricing, patient services, pharmacy and distribution, and loss-of-exclusivity planning.
- Conduct and oversee human-centered qualitative and quantitative research to identify unmet patient, provider, and customer needs, translating clinical and commercial insights into differentiated journeys, experiences, products, and services.
- Apply design research, journey mapping, service blueprinting, concept development, and experience strategy to create solutions that connect human needs with commercial objectives and measurable health and business outcomes.
- Partner with senior client stakeholders and multidisciplinary teams across strategy, design, product, engineering, data, and technology to take work from strategic direction and concept development through roadmaps, agile delivery, launch, adoption, and iteration.
- Lead engagement delivery and contribute to practice growth by managing scope, timelines, risks, dependencies, margin, and financial performance, while supporting proposals, solution shaping, thought leadership, account development, and team coaching.
Your Skills + Experience
- Strong AI and generative AI literacy, with experience collaborating across strategy, technology, data, and design to deliver responsible AI solutions.
- Deep knowledge of the Life Sciences commercial lifecycle, including launch, pricing, access, distribution, adoption, customer engagement, and channel strategy.
- Human-centered design expertise across research, journey mapping, service blueprinting, concept development, experience strategy, and product delivery.
- Clear executive communication, trusted senior client relationships, multidisciplinary team leadership, and strong coaching capabilities.
Required Experience:
- Ten or more years of experience delivering consulting engagements in Life Sciences commercial strategy, experience strategy, product strategy, service design, or human-centered design, including significant responsibility for leading client engagements and multidisciplinary teams.
- At least eight years of hands-on Life Sciences commercial experience across areas such as end-to-end drug or therapy launch, segmentation and targeting, sales force sizing and deployment, go-to-market execution, patient services, customer engagement, and commercial operations.
- Substantive experience in market access, payer strategy, drug pricing, pharmacy and distribution strategy, with an understanding of how these areas influence patient access, provider adoption, and commercial performance.
- At least eight years of experience leading design-led processes and working alongside digital product and delivery teams, including design research, journey mapping, service blueprinting, concept development, roadmap creation, user stories, agile delivery, and the translation of experience strategy into build priorities.
- Experience establishing AI-enabled workflows and driving AI adoption across teams or clients; strong executive communication, client relationship, engagement management, and business development capabilities; a bachelor’s degree or equivalent experience; legal authorization to work in the United States without current or future employer sponsorship; and the ability to travel approximately 30% based on client and engagement needs.
Preferred Experience:
- Experience presenting strategic recommendations to C-suite executives and working directly with senior Life Sciences commercial leaders.
- Experience leading engagements spanning Life Sciences commercial strategy, experience design, product, data, and technology disciplines.
- Experience using data, analytics, generative AI, or other AI-enabled tools in consulting delivery, including developing an AI-enabled prototype or product.
- Experience translating experience strategy into product roadmaps and delivery plans alongside engineering and technology teams.
- Demonstrated contributions to proposals, solution shaping, account development, thought leadership, practice growth, and the development of consulting teams.
The base compensation range for this role in the posted location is: $140,000 to $200,000
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
Disclaimers
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
New York, NY, US San Francisco, CA, US Dallas, TX, US Atlanta, GA, US Chicago, IL, US
Nearest Major Market: Manhattan
Nearest Secondary Market: New York City
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