Zscaler Support Engineer

Your Role

We're hiring for skilled and motivated Zscaler Support Engineer across PAN India to join our team. The ideal candidate will have 6 to 9 years of hands-on experience with strong expertise in Implementation and deployment for Zscaler, ZIA and ZPA.

• Proactive addition of client public IPs on the Zscaler Admin Portal.
• Setup new rules for URL categorization (when Zscaler sends a notification)
• Create URL exceptions for uncategorized traffic.
• Maintain Admin accounts and roles for access to Zscaler admin portal.
• Communicating to customer about planned maintenance/outages on Zscaler nodes.
• Maintain bandwidth classes, if a new website is identified to be prioritized, it needs to be amended/maintained.
• Present settings for Advanced Threat protection/Malware Protection Client Security team for audit/verification.
• Maintain Network Services, and IP/FQDN Groups which are used in firewall control.
• Block any malicious IPs on Zscaler, as notified to SOC and identified as a threat by Client.
• Create sub-locations on Zscaler admin portal for sites For ZApp, control the version of the application to be used by end users.
• Test new versions/features of ZApp and present findings to Security Architecture team.
• Troubleshoot with end users to determine if it’s a proxy related issue, Maintain Sandbox controls on Zscaler

Your Profile

• Hands-on Experience on Zscaler Cloud Proxy ZIA & ZPA, Z-App Mobile and other features.
• Manage and Troubleshoot Zscaler App portal by creating Application Control and Web Control policies.
• Zscaler Certified Cloud Administrator - Internet Access (ZCCA-IA)
• Zscaler Certified Cloud Administrator - Private Access (ZCCA-PA)

What you'll love about working here

• You can shape your career with us.
• We offer a range of career paths and internal opportunities within Capgemini group.
• You will also get personalized career guidance from our leaders.