SACM CMDB Administrator

Your Role

• Own and manage the Service Asset & Configuration Management (SACM) and CMDB processes within the ITSM framework
• Maintain and update the CMDB, ensuring all configuration items (CIs) accurately reflect the current IT environment
• Oversee CI classification, categorization, and relationship mapping across infrastructure and applications
• Monitor and improve CMDB data quality, resolving inconsistencies and ensuring data reliability
• Ensure governance, compliance, and adherence to CMDB standards, policies, and regulatory requirements
• Perform periodic audits to validate CMDB accuracy and completeness
• Collaborate with IT Operations, Service Management, and other teams to capture and update asset data
• Support Incident, Change, Problem, and Release Management processes with accurate configuration data
• Generate reports and analytics to track CI trends, compliance, and operational insights
• Drive continuous improvement and optimization of CMDB processes, tools, and integrations

Your Profile

• 4 to 6 years of experience in SACM and CMDB management within an ITSM environment
• Strong hands-on experience with ServiceNow CMDB and Discovery tools
• Good understanding of ITIL practices, especially Configuration and Change Management
• Solid knowledge of IT infrastructure (servers, networks, databases, cloud, and applications)
• Experience in data management, automation, and CMDB integrations
• Strong analytical and problem-solving skills with a focus on data accuracy
• Excellent collaboration, communication, and stakeholder management skills
• Ability to work with cross-functional teams and explain technical concepts to non-technical stakeholders

What will you love working at Capgemini

• You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.
• We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.