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Incident Manger

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Your Role

  • Lead P1/P2 incident management ensuring quick resolution and minimal business impact.
  • Manage major incident bridges and coordinate cross-functional teams.
  • Provide clear stakeholder communication and incident updates to leadership.
  • Ensure incident documentation & RCA coordination post resolution.
  • Drive continuous improvement through trend analysis and ITIL process adherence.

Your Profile

  • 6–9 years’ experience in Incident Management / IT Operations.
  • Strong expertise in ITIL Incident Management processes.
  • Hands-on experience with ITSM tools (ServiceNow, Remedy).
  • Good understanding of application, infrastructure & cloud environments.
  • Excellent communication, escalation handling & high-pressure decision-making skills.

What you'll love about working here

  • You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
  • You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
  • At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Ref. code:  476891
Posted on:  18 May 2026
Experience Level:  Experienced Professionals
Contract Type:  Permanent
Location: 

Navi Mumbai, IN

Brand:  Capgemini
Professional Community:  Delivery Excellence

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