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Incident Manager

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

What you'll love about working here

  • You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
  • You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
  • At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Your Role

  1. Incident Lifecycle Management (ERP Focus): Lead end-to-end management of critical incidents impacting ERP/MSD365 applications, ensuring minimal business disruption.
  2. Resolution Coordination: Drive war rooms/bridge calls with ERP functional & technical teams for faster issue resolution.
  3. Client-Facing Communication: Act as the primary interface for clients, delivering clear, timely updates during major incidents.
  4. Root Cause & Continuous Improvement: Perform RCA, lead post-incident reviews, and implement preventive fixes for ERP systems.
  5. Process Governance & Reporting: Maintain incident metrics, dashboards, and enforce ITIL-aligned processes for ongoing improvements.

Your Profile

  1. ERP Incident Management Expertise: Strong experience managing incidents in ERP environments (e.g., MSD365, SAP, Oracle)
  2. ITIL Knowledge: Solid understanding of ITIL processes—Incident, Problem, and Change Management.
  3. Client-Facing Skills: Proven ability to interact with clients/stakeholders and manage communication during critical situations.
  4. Analytical & Problem-Solving: Expertise in RCA, trend analysis, and driving service improvements in ERP ecosystems.
  5. Collaboration & Tools: Experience working with cross-functional ERP teams and tools like ServiceNow for incident tracking and reporting.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Ref. code:  445302
Posted on:  26 Jun 2026
Experience Level:  Experienced Professionals
Contract Type:  Permanent
Location: 

Navi Mumbai, IN

Brand:  Capgemini
Professional Community:  Delivery Excellence

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