Head of Operations-Marketing & Creative Services

Your Role

• Manage and bring in efficient operational change through new processes, dashboards and team communication  
• Support the Global Lead on managing all operations. Bring in an overview of all key delivery projects across streams and progress on timely delivery on the same. You’ll be responsible for delivery Operations reporting (Management Reviews, Reporting, Invoicing, SLA/KPI tracking etc.).  
• Financial management, audits.  
• You will be managing along with the Global Lead, all inputs required for financial overview and targets (budget management, revenue management, competitiveness, utilization metrics) for resources in India. You will be responsible for financial tracking and reporting with the finance team. You will also manage various management reporting requirements, like reviews, audits etc. 
• Manage talent forecast, recruitment, HR liaison.
• You will be responsible for driving and optimizing the recruitment process and dashboards and you will work with the  Leads (Design, Digital & Content, Comms, Marketing, ABM & Pursuits) to identify recruitment needs and be with locate the single point of contact with HR and the practice team in the recruitment process for all key hires. You will also manage the resource pipeline running efficiently. Work on a process for performance and rewards management.  
• Drive Process improvement | SLA tracking | Tools procurement  
• You will be reporting to  Global Lead in driving key initiatives of the MACS transformation that bring in better productivity, and efficiency in delivery operations. responsible in driving key initiatives to improve processes including project management, automation adoption, talent onboarding, and people management that are a part of the transformation. 
• Stakeholder escalation management.

Your Profile

• 12+ years of overall industry experience driving revenue, cost, service operations as for a large organization focused on Marketing delivery Operations 

• Minimum 5+ years of leadership in marketing and communications operations and experienced in managing operations of large teams 

• Preference to operations leadership experience in marcomm function, or marketing operations lead in marketing services organization, or the business head in a digital/creative agency  

• Experienced in roles that involve multiple stakeholders, in complex environments, people management activities     

• Experienced in optimizing operations, processes, and delivery in dynamic environments  

• Preference for experience in transformational projects, continuous learner, problem solving mindset. Shows interest in new developments; is willing to learn; remains open to new ideas and thinking. 

• Strong process management skills and certification 

• Sound understanding of finance, cost structure, P&L management  

• Strong client facing experience, stakeholder management  

• Assertive and able to drive change, excellent communication skills  

What will you love working at Capgemini?

• The opportunity to shape the operational transformation of a global marketing and creative services organization.
• Exposure to diverse capabilities spanning marketing, communications, digital, analytics, marketing technology, and creative services.
• The ability to collaborate with senior leaders and multidisciplinary teams across locations and service streams.
• Opportunities to introduce new processes, technologies, and operating practices that improve delivery and employee experience.
• A collaborative and inclusive environment that supports continuous learning, professional development, and career growth.