Head of Operations I Mumbai

Your Role

As the Head of Operations -, you would have a broad view of all aspects of the delivery operations across streams, and geographies globally, operating out of India. You would be responsible to lead operations of a large marcomm services unit to build in efficiency in delivery operations, key priorities, introduce new processes in hiring/talent demand forecasting, introduce work-flow automation, project feedback, employee engagement attrition, management reporting on an on-going basis.  

In this role you will play a key role in: 

Manage and bring in efficient operational change through new processes, dashboards and team communication  

Support the Global Lead on managing all operations. Bring in an overview of all key delivery projects across streams and progress on timely delivery on the same. You’ll be responsible for delivery Operations reporting (Management Reviews, Reporting, Invoicing, SLA/KPI tracking etc.).  

 Financial management, audits  

You will be managing along with the Global Lead, all inputs required for financial overview and targets (budget management, revenue management, competitiveness, utilization metrics) for resources in India. You will be responsible for financial tracking and reporting with the finance team. You will also manage various management reporting requirements, like reviews, audits etc. 

Manage talent forecast, recruitment, HR liaison  

You will be responsible for driving and optimizing the recruitment process and dashboards and you will work with the  Leads (Design, Digital & Content, Comms, Marketing, ABM & Pursuits) to identify recruitment needs and be with locate the single point of contact with HR and the practice team in the recruitment process for all key hires. You will also manage the resource pipeline running efficiently. Work on a process for performance and rewards management.  

Drive Process improvement | SLA tracking | Tools procurement  

You will be reporting to  Global Lead in driving key initiatives of the MACS transformation that bring in better productivity, and efficiency in delivery operations. responsible in driving key initiatives to improve processes including project management, automation adoption, talent onboarding, and people management that are a part of the transformation. 

Stakeholder escalation management.

Your Profile

You will support  IN delivery Lead in ensuring appropriate, proactive communication with key stakeholders including overviewing arrangement of meetings and visits and ensuring timely delivery of periodically requested information. You will be leading all management reviews on with Bsv leadership.  

Employee experience management 

Build and implement an outstanding onboarding and employee experience. With 200+ people, we need a consistent and reassuring onboarding experience that provides new joiners with an onboarding experience that makes them feel comfortable and inspires them to be the best at their job that they can be.  

Work on building new team culture, rituals, by organizing workshops, learning sessions, events and quick ‘pick me ups’, and to flag any issues that you feel might be affecting team morale   

Coordinate the team management agenda and activities. You’ll be part of the team’s senior management and will be responsible for creating and driving the agenda and liaising with the local organization on matters such as facilities (e.g., space allowance).  

Business community and risk management: Be responsible for all Bsv actions on managing crisis, risk, and business continuity processes.  

Be responsible for knowledge management and internal comms. As our team grows, it’s become harder to keep people up to date with developments such as new joiners, impact of global business results on our team, key projects, new processes, deadlines, etc. Your role will be to ensure that the team is informed of all relevant developments, and that they’re clear and well understood within the team. 

WHAT YOU'LL LOVE ABOUT WORKING HERE

We recognize the significance of flexible work arrangements to provide support. Flexible work hours or alternative work schedules, you will get an environment to maintain healthy work life balance.At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.

Responsibilities