Head Infrastructure

Your Role

• Lead end‑to‑end Infrastructure Service Management, ensuring high service availability, performance, continuity, and user satisfaction.
• Provide strategic and operational leadership across Network, Security, Cloud/Data Center, and Digital Workplace portfolios.
• Serve as the senior escalation point for major incidents, chronic issues, and critical service disruptions.
• Ensure all RUN services comply with ITIL best practices, SLAs, and operational KPIs while maintaining a secure and stable environment.
• Drive governance, major incident reviews, root‑cause elimination, and continuous service improvement initiatives across global operations.

Your Profile

• 15+ years of experience in infrastructure service delivery and service run operations within large, complex IT environments.
• Apply strong technical understanding to troubleshoot issues, drive root‑cause analysis, and guide teams toward effective resolution.
• Lead multiple infrastructure portfolios including Network, Security, Cloud, Data Centers, and Digital Workplace.
• Demonstrate deep expertise in ITIL processes across Incident, Problem, Change, Request, and Knowledge Management.
• Manage high‑pressure escalations, influence senior stakeholders, and deliver clear executive‑level service performance reporting with a customer‑first mindset.

What You Will Love Working in Capgemini

• Take ownership of mission‑critical infrastructure portfolios where your leadership directly impacts service stability, security, and enterprise‑wide user experience.
• Collaborate with global service teams, technology leaders, and business stakeholders to drive modernization, simplification, and continuous service improvement across the infrastructure landscape.
• Clear career progression paths from engineering roles to architecture and consulting.
• Be part of mission-critical projects that ensure security, compliance, and operational efficiency for Fortune 500 clients.