SAP Service Delivery Manager

Location: Bangalore / Mumbai / Pune

Grade: E1/E2

About the job you are considering: 

The SAP Service Delivery Manager is responsible for overseeing the delivery of SAP services and solutions to ensure operational excellence, client satisfaction, and alignment with business objectives.   This role acts as the primary liaison between IT, business stakeholders, and external vendors, ensuring that SAP systems and services are delivered efficiently, securely, and within agreed SLAs.

Your Role: 

• Manage end-to-end delivery of SAP services across modules (S/4HANA, etc.).
• Ensure adherence to SLAs, KPIs, and compliance standards.
• Monitor system performance and proactively address issues.
• Serve as the main point of contact for business units regarding SAP service delivery.
• Conduct regular service review meetings and provide performance reports.
• Coordinate with SAP support partners and third-party vendors.
• Negotiate contracts and manage escalations to ensure timely resolution.
• Oversee incident resolution and root cause analysis for recurring issues.
• Implement preventive measures to minimize downtime.
• Identify opportunities for process optimization and automation.
• Drive initiatives to enhance user experience and system reliability.
• Ensure compliance with IT security policies, and other regulatory requirements.
• Maintain documentation for audits and risk assessments.

Your Skills and Experience:

• 8-10 Years Professional SAP experience
• Proven experience in SAP service delivery or SAP project management.
• Strong knowledge of SAP modules (ECC, S/4HANA) and integration points.
• Excellent communication, stakeholder management, and leadership skills.
• Ability to manage multiple priorities in a fast-paced environment.